1. Introduction
LiveLong is committed to protecting your privacy. This policy explains what information we collect when you use our website and services, why we collect it, and the choices you have. By using LiveLong, you agree to the practices described here.
2. Information we collect
We collect information you provide directly — such as your name, contact details and health-related questions you ask our AI assistant — as well as information gathered automatically, including device, browser and usage data. When you book an appointment we also process the details needed to complete that booking.
3. How we use your information
We use your information to provide and improve our services, match you with the right specialists, complete bookings, respond to your enquiries, and keep the platform secure. We never sell your personal data.
4. Health data
Any health information you share is treated as sensitive. It is encrypted in transit and at rest, and access is limited to what is required to deliver the service you requested. You control who can view your records and can revoke access at any time.
5. Sharing and disclosure
We share information only with the doctors and clinics you choose to consult, with service providers who help us operate the platform under strict confidentiality, or where required by law.
6. Your rights
You may access, correct or delete your personal information, object to certain processing, and withdraw consent at any time. To exercise these rights, contact us using the details below.
7. Contact us
If you have questions about this policy, email us at care@livelong.example or write to LiveLong HQ, MG Road, Bengaluru, KA 560001.