How can we help you?
Find quick answers about bookings, reports, payments and your account — or reach our support team.
Popular help categories
Appointments
Booking, rescheduling and cancellations for clinic and video visits.
Lab & Reports
Home collection, turnaround times and finding your reports.
Payments & Refunds
Accepted methods, invoices and how refunds are processed.
Account & Privacy
Managing your profile, records and data-sharing settings.
Frequently asked questions
How do I reschedule or cancel an appointment?
Open the appointment from your account and choose Reschedule or Cancel. Free changes are allowed up to 2 hours before the slot.
Where can I find my lab reports?
All reports appear in your Health Records as soon as they are ready, where you can view, download or share them.
How are refunds handled?
Eligible refunds are returned to your original payment method within 5–7 business days.
Is my health data safe?
Yes. Your records are encrypted and shared only with doctors you explicitly grant access to.
Still need a hand?
Support available 8am–10pm, every day We usually reply within minutes.